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Frequently Asked Questions

1. How does GamePlay ensure my transactions are secure?
2. What happens if I don't return my video game(s)?
3. Does GamePlay service country or remote areas?
4. How do I tell you I have returned my game(s)?
5. Do you offer NTSC format video games?
6. What should I do if I lose the reply paid envelope?
7. I have returned my game(s) in the post, but have not received confirmation.
8. Do I receive a confirmation that my game(s) have been returned?
9. I'm looking for a certain game and you don't appear to have it.
10. I would like to cancel my membership
11. How does the Game Queue work?
12. Who are eWAY?
13. What payment methods are available?
14. What are GamePlay's membership plans and pricing structure?
15. How does the Affiliate Program work?
16. Do you have a Parental Control feature?
17. What if a game is damaged?
18. Do I pay for any of the postage of my games if I am a member?
19. As a member, how long can I rent a game for?
20. Does GamePlay rent PC games?
21. Is your billing cycle per 30 days of membership or at the start of every calendar month?

How does GamePlay ensure my transactions are secure?
GamePlay uses 128-bit Secure Sockets Layer encryption to make sure your online transaction is secure. Your credit card number is not stored in a database on the web server, in line with the Bank's merchant agreement. Payments are processed via eWAY an official partner of our Bank, and as an official partner, has met or exceeded the necessary guidelines for being an official partner. Your credit card details are not disclosed to any party under any circumstances. Furthermore, employees of GamePlay cannot view or copy your credit card details, as the payments are handled transparently without human intervention. Human intervention is only required when a payment is rejected by the Bank.



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